Tourist Help Point

Hosting, Guidance and Assistance to Fellow Mexicans

“We want all fellow Mexicans returning to or transiting via Mexico and who ask us for information or guidance to become spokespersons with others. We want them to talk about the enthusiasm, warmth and effort with which we welcomed them, so that they are treated decently and according to the right that all Mexicans have on returning to their home country”: PAISANO-SECTUR.

Paisano-Sectur

It is now one of the Mexican government’s priorities to guarantee that Mexicans resident abroad and who return to or visit Mexico have their rights respected and are treated fairly. Therefore, the “Paisano Program’s” concrete and ongoing measures work toward ensuring that Mexican immigrants’ fundamental rights are respected, and these measures are implemented by all government agencies with all fellow Mexicans entering and leaving the country.

Since 1989, the Ministry of Tourism has participated in promoting and implementing measures, agreed by different government departments, as part of the framework “Interagency Commission on the Paisano Program”, in order to:

Simplify administrative procedures and services for fellow Mexicans

      Provide and broadcast information about public services involved in their return to Mexico

      Give support to help guide and provide security for fellow Mexicans on their return to Mexico

      Monitor the legality and effectiveness of public services provided for fellow Mexicans in their administrative procedures for returning to and transiting through Mexico

      Provide tourist guidance and assistance

As part of the “Paisano Program”, the Ministry of Tourism provides incentives and facilitates fellow Mexicans to return and stay in Mexico, through hosting, guidance and assistance to fellow Mexicans at any of the 51 Help Desks located at the main border areas, international airports and bus terminals in 20 states across the country, in coordination with State Government Agencies and volunteers who provide their community service for the benefit of fellow Mexicans.

SECTUR’s Paisano Program Central Office

Av. Presidente Masaryk 172, Ground Floor, Colonia Chapultepec Morales, Delegación Miguel Hidalgo, México, D.F.

Lada sin costo freephone from USA:

1 (888) 401 38 80

In Mexico, dial 078 or through the SECTUR switchboard:

30 02 63 00 Ext. 1122. 

Your opinion is important to us. Please send us any Suggestion, Complaint or Praise to: paisano@sectur.gob.mx

Last revised/updated: June 2007.